TY  - BOOK
AU  - BESTERFIELD,DALE H
AU  - Carol Besterfield Michna
AU  - Glen H Besterfield
AU  - Mary Besterfield Sacre
TI  - TOTAL QUALITY MANAGEMENT
PY  - 2003///
PB  - PEARSON EDUCATION
KW  - Management
KW  - quality management
ER  -