Chenet, Pierre <br/><br/>
Beyond Loyalty: Next Generation Of Strategic Customer Relationship Management 
Chenet, Pierre; Jon Ivar Johansen 
 -  PHI  2006 
<br/><br/><label>ISBN: </label> INR 125.00 
<br/><br/><label>Standard No.: </label>8748  [Excel file from AVIT] 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management
<br/><br/><label>Subjects--Index Terms: </label>tqm