Mekenna, Pegrs <br/><br/>
Real Time : Preparing For The Age Of The Never Satisfied Customer 
Mekenna, Pegrs 
 -  Harward Business 
<br/><br/><label>Standard No.: </label>31382  [Excel file from AVIT] 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management